If the requested product is in stock we dispatch it within 48 hours. You can expect your shipment one day after dispatching earliest. You can check if the product is in stock by clicking the details link of the respective product. However, the e-shop does not allow you to buy a product that is not in stock.
Cancelling An Order
Although all orders are binding you can always cancel your order within the next 2 hours after you sent it. We dispatch shipments as soon as possible so if you changed your mind – let us know quickly.
We send the shipments all over the world.
Germany DHL: 12 €, free shipping on all orders over 100 €
Poland, Hungary, Romania: 6,52 €, free shipping on all orders over 100 €
Austria, France, Bulgaria: 7,83 €, free shipping on all orders over 100 €
USA, Russian Federation, Asia, Africa, Australia: 21,74 € / 22,73 $
Other countries: 13,04 € / 13,64 $
PayPal or GoPay / Credit / Debit Cards – This type of payment is highly recommended to our foreign customers who do not reside in the Czech Republic. After placing an order you will be redirected to the secured website of the PayPal or GoPay payment system. You will be asked for your card data or you can login to your PayPal account. This way we will not know any of your credit card data, we will be only notified by PayPal or GoPay in case of a successful payment. There are no extra charges for this type of payment.
Bank Transfer Payment in case of advance payment send the money to our Fio bank account. Use order number as a variable symbol. You will receive this information again after placing your order. Name of bank account: Jan Podubecký, IBAN: CZ04 2010 0000 0020 0263 1171, SWIFT (BIC): FIOBCZPPXXX.
Return Of The Goods
According to the Czech Law No. 367/2000 Coll., the customer has the right to return the received product within 2 weeks. The product must be unused and undamaged. Send it to our shipping address (no cash on delivery) together with accompanying refund request. The money will be refunded upon customer’s request either by bank transfer payment or by postal money-order. The refund does not include the postage.
Complaints and Claims
Contact us in case of any complaint and after an agreement send us the reclaimed product to our shipping address. Although the Czech law gives us 30 days to deal with complaints, we try to sort them out as soon as possible. If the kit contains a defective compact (“short shot”) or is missing a piece, let us know and we will send you the right one.
Your personal data are safe with us. We will use them only for shipment purposes and we will never hand them over to any third parties.
Hostivická 2/21, 155 21 Praha 517
IČO 69822026 – non-payer of VAT
Tel/fax: +420 735 172 122